Vendor guide

SELL ONLINE IN LUXEMBOURG

The sellers Q&A guide
Find below the answers to frequently asked questions

How to change the language?

You can change the language at the end of all pages, on top of footer. Please click here to see how to change the language.

Who is vendor ?

A vendor is seller who provides the products on Happy Local.

How does it work ?

You need to sign up for becoming a vendor and we will verifying your shop to allow you add product.

By signing up you need to tell us about your information for further contacts. We will reply to your request very quick within 48h and you can have your online store on our local marketplace totally free of charge and advertise your products, add to your visibility and revenue by selling on Happy Local. We allow our vendors to set their price since our concept is based on free-market philosophy. We take care of your deliveries. Customers can pickup free of charge from you. We will have different delivery options to offer such as express delivery which will be based on distance of shop to customers.

Our concept is on-demand order. you will receive the orders and then we will receive from you to deliver on the delivery day. currently the only delivery slot is Fridays but we will add another delivery slot soon.

How are the selling conditions ?

Selling on Happy Local is FREE of charge for the producers/vendors.

You can REGISTER an online store, list your products, get paid online by us, benefit from our delivery service and pickup, add to your visibility and revenue. All of our services are accessible free of charge. Our marketplace works commission based. Once a consumer buy your products, they are going to pay the service fees and that will be add to the price you set for your product. So you will only pay on your earning without any prior fees.

The commission to sell on Happy Local and benefit from all our services is 25% on top of your price. So if you set 10 EUR price for a product, then you will receive 7.50 EUR. Therefore, we recommend you to take into account the commission when setting the price of your products on Happy Local.

Let us take care of your online success. contact us for more information.

Deliveries are distance based and pickups are FREE. You can let customers know when they can pickup and how is the process of pickup on each product page.

Happy Local is an on-demand marketplace which means we avoid stocking products to reduce waste. Our business model is such that you will get the orders  during the week and we will do deliveries at the end of the week, currently our only delivery day is Friday. You can also offer the deliveries yourself if you prefer.

Our marketplace is eco-friendly and we try to reduce our environmental footprint to minimum. Our deliveries are on-schedule and based on shortest path to reduce energy consumption.

we also don’t use any plastic packagings and practicing zero-waste.

How to access my account ?

Login 

When you received the activation email of your shop, you can click here or on the top right side and then enter your Email address and password to login.

Where can i register ?

Dashboard

after successfully logged in your account you will see your dashboard which contain information of your shop and tools you can use for running your shop.

You can edit information of your shop, add profile picture and bank account information for withdraw, connecting your paypal, adding or editing products, creating voucher for your customers and much more.

How to add a new product ?

You can click on add product and enter the title on the top and describe your product below. There are different payment options you can set for each product such as subscription, varieties of size, selecting your available delivery slots and much more advance tools for improving SEO of your product to become top on google search engine results.

But it’s not necessary to fill all that yourself from beginning.. we can help you setup your shop as well. Let us know what you need, give us the information and wait in the queue until your product get listed. However, you can accelerate by adding the information, pictures and price on the marketplace and then we modify for perfection.

How to change my information ?

Setting 

Go to your dashboard panel and click on setting

Here you can define different setting rules for your products in shop and change payment information, changing information of your shop and some more.

How do i get my money ?

Withdraw 

It depends if you prefer to access the vendor panel or not.

If you don’t want the access to vendor dashboard, then we can send the money from your shop manually to your account by letting us know. otherwise you can withdraw anytime from  your account simply by requesting from the vendor dashboard and it will be in your account within 24h of working day after your request. you can set a withdraw date such as every week or ever month as well. It is also possible to connect your paypal account to withdraw immediately.

Support - How do i get help ?

You can send us an E-Mail to [email protected] and we reply within 48h working day.

Please click here for more information

What are terms and conditions?

A vendor need to be local producers and agree with our terms and condition for their secure green activity. please feel free to contact us for discussing about our terms and conditions.

We run Plastic-Free and Zero-Waste. Read more here why

Why choosing us ?

Because we care about you. it doesn’t matter who you are, seller or buyer. We care about you as much as we do for others because we believe that we are all one. we sharing one house thats called mother earth which gives birth to all of its children and feed them air, water, food from its holly soil which create life nonstop in each form from one to another. she protects us and we may shall protect her.
You deserve the best. We strive to provide you the best by selecting each options consciously whenever we make a decision. This fundamental element of our concept will never change, we are green and everyday practice greener. We cut off plastic totally by using environment-friendly packages and practice zero-waste. Our products are all vegetarian since our concept is green and we try to raise public awareness about plant-based consumption. we promote consuming local for many great benefits such as food traceability, local economy empowerment, environmental sustainability, protecting and creating jobs, fresh quality and many more reason.
Our fresh produce such as vegetables and fruits are Bio and certificated, you can find the certification references on products pages. we suggest you try liking their weird shapes and look because thats a confirmation for natural food.

Someone once said “if you find an insect in your vegetables be happy because that confirm their quality since other creatures also eat that. Trust your food” we hope that won’t happen often to you to see your vegetables are eaten by insect but if you found one, feel lucky. That’s the certificate of nature and much more worthy than any other label.

See your shop dashboard

You will access to vendor(seller) dashboard after login to website. There you find useful information about your sales and orders.